TERMS AND CONDITIONS

Please read the following terms and conditions carefully, as they represent our respective rights and obligations.
If you, as a user do not agree with one or more of the rules for use of this website, you have the right to refrain from its use.
 
* Online Flower Shop lilia.bg has the right to change the information, elements, dat,a services and other materials on the web site at any time without notice.

* All used names, images and symbols of the products published on lilia.bg are trademarks or are protected by copyright. Unauthorized downloading of images and information from this site and their use for commercial purposes will be considered a violation of copyright.
 
* If the delivery information was completed incorrectly or an invalid phone number was provided, leading to the failure of the delivery, the order is charged to the customer.
 
* We assure you that we use the voluntary given information and personal data you provided solely for your order. We do not use the information for other purposes and do not provide it to third parties.
 
ORDER
 
* You can place an order by selecting products from our page and add them to your shopping cart. lilia.bg is an online flower shop and the order of any other product on the site is bound with an order for flowers. Register (or login with your username and password if you are already a registered customer) or place an order without registering on our site. Enter all contact details and check them to make sure that everything is correct. In the "Comment" field, you can write the text to the card (if you ordered one) or other specific request of yours, and we will do our best to fulfill it.
After a successfully carried out order, we will confirm your purchase by phone call.
IMPORTANT! lilia.bg is an online flower shop and the order of any other product on the site is bound with an order for flowers.

DATA PROTECTION
 
* Policy for Personal Data Protection
 
  - We protect the personal information of our customers and treat  in the same way the users of this website. This policy explains to visitors the visitors of the website how the information is processed. If you are or become a user of our shop, we can use your personal information for additional purposes related only to your better service.
 
* Important
 
  - By using this site, you agree that all personal data you provide us with will be processed for the following purposes.
 
* Legal basis
  
Our shop strictly observes the Law on Personal Data Protection of the Republic of Bulgaria.
 
* Your personal data
 
  - The site allows you to provide us with limited information on how to contact you. This information is stored in our database, so we can answer your inquiry or send you the purchased goods to your address.
When making payments by credit cards, our company does not store data used by your bank cards such as numbers, security codes, passwords, identification, etc.
* Disclosure of your personal data
 
  - Your personal data will not be disclosed to third parties except for the delivery of your purchased product.
We do not disclose personal information to other companies or associated / affiliated companies and business partners. We may inform you (by e-mail, telephone, text message, mail or otherwise) about products and services (including those of other companies and organizations) that we believe will be of interest to you.
 
 
* Access to your personal data
 
  - Upon receipt of a written request from you, we may disclose your personal data that we store and correct or delete such data.
 
* Applicable Law
 
This policy is part of the Terms of Use of this site and as such should be applied and interpreted in accordance with the laws of the Republic of Bulgaria. 
PAYMENT METHODS
 
* EasyPay

 
You can pay in cash at the offices of Easypay throughout the country. Easypay is a national money transfer system, with more than 2000 offices in Bulgaria. A complete and updated list of all Easypay offices can be found here.
 
- If you wish to pay in cash, write down the code for payment and go to one of the Easypay offices throughout the country. State that you wish to make a payment through Easypay to an Internet retailer and provide the 10-digit code that is unique to a particular order. This code is generated by the system of Easypay and is visualized in the final step of your on-line order. In case the employee at the desk of Easypay does not know how to process your payment, please tell them to do the following:
 
Go to the "Other Operations" menu
Then the "Payment to a merchant" menu
And then enter your 10-digit code in the "Invoice number / code for payment."
 
- If you wish to pay at an ATM, insert your card in the ATM, select the "Other Services" menu and then "B-pay". Enter the dealer code: 60000, then enter the 10-digit code for your payment. Complete and updated list of ATMs with activated B-pay service can be found here.
 
* EPay
 
   - ePay.bg is a Bulgarian electronic payment system that supports all types of debit and credit cards. If you have a credit card (or debit supporting electronic payments), you can pay directly, without having to have a registration at ePay.bg. If you have an ordinary debit card that is added and confirmed in your account at ePay.bg, you can easily pay through it. You can pay through an internal ePay.bg micro account. After the order confirmation you will be redirected to the ePay.bg website where you can make a payment through it in safe mode. The security of payments is ensured by www.epay.bg. Depending on the level user of ePay.bg, you might have a limit of the number of transactions. For more information, click here.
 
You can make a direct payment with your debit / credit card. You only need to fill in true data from your bank card, specified for the required fields when making the payment. If your card has an activated 3D verification, entering data for additional identification to confirm the payment is required.
The currency in which your card has been issued is irrelevant for online transactions. For credit card transactions, we do not add additional fees. Please contact your bank if any fees have been added to your payment.
 
 
* Bank Transfer
 
   - After selecting your desired product and confirming the order, you can pay its value as a bank transfer in favor of:
 
"Millennium - 2" Ltd.
 
Bank: First Investment Bank
Recipient Millennium - 2 Ltd.
Address: 1164 Sofia, ul. Zlatovrah № 37
Bank account / IBAN: BG28FINV915010BGN09MWW
Bank code / BIC: FINVBGSF
Reason for payment: Order ....... (Order number)
 
After making the bank transfer, please send a copy of it to: magazin_lilia@mail.bg
 
* At the delivery

For orders with delivery outside Sofia, with specified day for delivery-Monday, please note that should be made at the latest on Friday until 12:00. So we can prepare them and taking into Econt acording the working hours of the courier company.
 
You can pay cash for your order directly to the courier upon delivery of the selected product. To confirm the order we will call you on the phone and only then it will be executed. 
 
IMPORTANT! The following conditions apply only to payments made by credit / debit card:
 
* Conditions for refusing to carry out orders:
 - You can cancel your order, at least 24 hours before the time of delivery. Accordingly, this does not apply to orders made on the day of delivery, which are considered express. If the order is canceled less than 24 hours before the time of delivery, you owe a fee amounting to 10% of the contract value. In the event of a situation of denial of an order you have to do it by phone or email.
 
* Return of purchased goods:
 - Online Flower Shop lilia.bg ensures that your ordered products look exactly as shown in images. Deliveries are performed by private couriers of the shop, which guarantees accuracy, reliability and excellent quality of the product delivered. For these reasons we do not offer a return of an already purchased product.
 
* Conditions for recovery of sums paid by the cardholder:
 - If you requested order is canceled at least 24 hours before the time for delivery, we will refund the amount of the order completely. If you cancel your order less than 24 hours before the time of delivery, you owe a fee amounting to 10% of the contract value. The sum will be refunded by bank transfer after receiving confirmation from the client (email, phone) within 5 working days in the bank account provided by the customer via email.
 
* Conditions of return of ordered goods / service:
 - Due to the nature of the main products offered by Online Flower Shop lilia.bg it may be necessary to replace some of the types of flowers available according to the season. If such a situation arises, we will definitely contact you by phone to discuss the details and possibilities for making your request. If you are not satisfied with what we can offer as an alternative, we will refund the full amount paid by you. The sum will be refunded by bank transfer after receiving confirmation from the client (email, phone) within 5 working days in the bank account provided by the customer via email.
 

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